Established 1904
The Agur family has called the Okanagan home for 120 years.
The Balcomo is how we share it with you.
Our Story
The Balcomo has been part of Penticton for over 35 years. Tucked beside the golf course, a few minutes from two lakes, and right in the middle of BC wine country — we've spent three and a half decades figuring out exactly what a great stay looks like in the Okanagan.The short answer: it looks like this. A cedar sauna and a cold plunge at 7am. Dinner at Local Public Eatery without leaving the property. A courtyard big enough to get lost in. And a team that genuinely wants to know how your trip is going. We're a Ramada by Wyndham — but The Balcomo has always been something more than a flag on a building. We're #1 of 44 hotels in Penticton on TripAdvisor, not because we say so, but because our guests keep saying so. That's the only metric that matters here. If you've been before, welcome back. If it's your first time, you'll understand why people return.
Our Team
Our team today is filled by a passionate, fun group of individuals that work hard every day that strive to foster a sense of togetherness and genuine care within our team, treating each other not just as colleagues but as family.
Our Mission
To make every guest leave feeling better than when they arrived. Not just rested — actually better. That means a warm greeting that's genuine, not scripted. A wellness centre unlike anything else in Penticton — cedar sauna, cold plunge, salt room, hot tub, yoga space — maintained to a standard we're genuinely proud of. A courtyard that invites you to stay a little longer. A team that treats you like a person, not a room number. We've been doing this for over 35 years. We know what good hospitality looks like — and we chase it every single day.
Our Vision
To be the Okanagan's most trusted place to stay. The hotel guests recommend without being asked, return to without hesitation, and remember long after checkout.We're not trying to be everything to everyone. We're trying to be exactly right for the people who find us — whether that's a couple escaping for the weekend, a family making summer memories, a golfer with an early tee time, or a road-weary traveller who just needs somewhere that feels like home.
Penticton and the Okanagan has many hotels. We want to be the one you'd actually tell a friend about.
Our Inspiration
Back in 1991, the Agur Family took the reins of this property. We've been deeply rooted in the South Okanagan long before that — since RH Agur settled in 1904 and built the first homestead in Balcomo, and what we now know as Prairie Valley in Summerland. It's where our family story began, and it's the reason we chose to name this place Balcomo.
I'm thrilled to be managing it today, following in the footsteps of my parents, Janice and Robin Agur, who transformed a quaint 52-room motor inn into the hotel you see now. Fun fact: even Queen Elizabeth II, the Duke of Edinburgh, and Princess Anne graced our courtyard back in 1971.
Over the years, my parents poured everything into this property — reinvesting, reinventing, expanding. The Tower Building with 42 rooms overlooking the golf course in 1999. The second-floor courtyard rooms in 2002. Each project holds a real place in my childhood memories.
And the work continues. Over the past five years I've renovated every single room, and built our Wellness Centre from scratch — new hot tub, cold plunge, sauna, salt yoga studio, and a relaxation room. I'm a mom of two, and honestly? This is what I think everyone needs when they're away from home. A place to actually reset.
Balcomo isn't just a hotel to me — it's a part of who I am. Watching my parents breathe life into this place ignited something in me that hasn't stopped. Every year there's something new, something better. So when you step into The Balcomo, know you're not just checking into a building. You're stepping into a piece of our family's history — a place where every corner holds a story, and every guest is welcomed like one of our own.
Looking forward to sharing this journey with you,
Jessica (Agur) Dolan
General Manager
Committed to Service
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